FAQ

🧾 Orders & Payments

1. How do I place an order?
Browse our collections, add your favorite items to the cart, and proceed to checkout. Complete your purchase securely using your preferred payment method.

2. Can I change or cancel my order after placing it?
If you need to update or cancel your order, please contact us within 12 hours by visiting our Contact Us page. Once an order is processed or shipped, changes are no longer possible.

3. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay — all secured with SSL encryption for safe checkout.

🚚 Shipping & Delivery

4. Where do you ship from?
We work with trusted international suppliers to deliver high-quality products directly to your door.

5. What is your shipping policy?

To understand our shipping policy, please visit our 'Shipping & Handling' page.

6. How can I track my order?
Once your order ships, you’ll receive a tracking email. You can also track your order here.

7. What if my package is delayed or lost?
If your tracking hasn’t updated or your package is delayed, contact our support team and we’ll help resolve it quickly.

🔁 Returns & Refunds

8. What is your return policy?
We offer a 30-day return policy for most products. Items must be unused, in original packaging, and returned within 30 days of delivery.
📄 For full details, see our Return Policy.

9. How do I start a return?
Email us by submitting a request via our Contact Us page with your order number and reason for return. We’ll send instructions and the return address.

10. When will I get my refund?
Once your return is received and inspected, your refund will be processed within 3–7 business days to your original payment method.

🧴 Products & Quality

11. Are your products good quality?
Yes! We carefully choose trusted global suppliers to ensure all items meet our standards for quality and durability.

12. Do you restock sold-out items?
Yes. You can click “Notify Me When Available” on the product page to get an alert as soon as it’s restocked.

13. Do your products come with a warranty?
Certain products (like electronics) may include a manufacturer warranty. Please check the product description or contact us for details.

💬 Customer Support

14. How can I contact you?
You can reach our support team anytime through our Contact Us page or by emailing support@nguillabrands.com.
We aim to reply within 24–48 business hours.

15. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on Instagram, TikTok, and Facebook for exclusive offers and product drops.