Shipping policy

1. Overview
At NGuilla Brands, we are committed to delivering your Home & Lifestyle Essentials quickly and safely. This policy explains our shipping methods, delivery times, costs, tracking, and related procedures to ensure a smooth experience for our customers.

2. Shipping Locations
We currently ship to:

  • Domestic: United States (including all 50 states and U.S. territories)
  • International: Contact us at info@nguillabrands.com for inquiries

3. Processing Time

  • Orders are typically processed within 1–3 business days.
  • Orders placed on weekends or U.S. public holidays will begin processing the next business day.

4. Shipping Methods & Delivery Times
We offer multiple shipping options to meet your needs:

Shipping Method Estimated Delivery Tracking Available Notes
Standard Shipping 5–10 business days ✅ Yes Most economical option
Expedited Shipping 2–5 business days ✅ Yes Faster delivery for urgent orders
Overnight Shipping 1 business day ✅ Yes Available for select locations; additional cost applies

Delivery times are estimates and may vary due to carrier delays, weather, or unforeseen circumstances.

5. Shipping Costs

  • Shipping fees are calculated at checkout based on the order weight, dimensions, and delivery location.
  • Free shipping may be offered on orders over a certain threshold (if applicable).

6. Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking information.
  • You can track your shipment directly via the carrier’s website.

7. Shipping Restrictions

  • Some items may be restricted from shipping to certain states or international locations due to legal or logistical reasons.
  • We comply with U.S. Federal, Washington State, and Seattle laws regarding product shipment.

8. Lost, Damaged, or Delayed Orders

  • If your package is lost, damaged, or significantly delayed, contact us immediately at info@nguillabrands.com.
  • We will work with the carrier to locate, replace, or refund your order as applicable.

9. Compliance with Marketplace & Social Media Platforms

  • Our shipping practices comply with Google Merchant, Google Ads, Facebook & Instagram Shops, TikTok Shopping, Amazon, eBay, and other marketplace policies.
  • Estimated delivery times, accurate tracking, and transparent shipping costs are maintained to meet platform standards.

10. Customer Support

For questions about your order or shipping, contact our support team:

11. Policy Updates

  • NGuilla Brands reserves the right to update this policy at any time.
  • Any changes will be reflected on this page, and the “Last Updated” date will be revised accordingly.